Privacy Policy

2. How We Use Information

We use your information only to identify the correct bearings, quote them, deliver them and resolve any issues with your order.

1. 2.1

   Verifying Koyo / JTEKT references

   Confirming the full part number, suffix, seal type, clearance, configuration and bearing position, including drive-end and non-drive-end or floating and locating positions.

2. 2.2

   Issuing written quotations

   Preparing and sending your quotation, and contacting you by WhatsApp or email about it, including any alternative references that need your approval.

3. 2.3

   Arranging shipment and documents

   Confirming the shipping method and dispatch timing, and preparing the product and transport documents for your order.

4. 2.4

   Handling receiving discrepancies

   Reviewing the order number and photos you send if labels, quantities or appearance do not match your order on arrival.

We do not use your inquiry details for unrelated marketing, and we do not sell them.

3. Sharing of Information

We do not sell, rent or trade personal information. We share it only with the logistics parties needed to deliver your order and prepare its shipping documents.

1. 3.1

   Freight forwarders, carriers and customs agents receive only the contact and delivery details needed to move and clear your shipment.

2. 3.2

   We may disclose information where the law requires it, for example in response to a lawful request from a public authority.

4. Storage and Security

We keep your information only as long as needed for quotations, orders, repeat-order reference matching and our legal record-keeping duties. We protect it with reasonable technical and organisational measures.

• Restricted access

  Only staff who handle quotations and orders can access inquiry records.

• Encrypted connection

  The website uses an encrypted connection for form submissions.

• Purpose-limited records

  Marking photos and lists are used only to identify and supply your bearings.

• Removal on request

  Records you ask us to delete are removed unless the law requires us to keep them.

No method of transmission or storage is completely secure. Please avoid sending sensitive personal data that we do not need to quote bearings.

5. Cookies and Analytics

jpkoyo.com uses cookies to keep the site working and to understand, in aggregate, how visitors use our bearing pages. You can block or delete cookies in your browser settings at any time.

Blocking analytics cookies does not affect your ability to send an inquiry or receive a quotation.

6. Your Rights

You can ask us at any time to show, correct or delete the personal information we hold about you. Send your request to info@jpkoyo.com from the email address or WhatsApp number you used with us.

1. 6.1

   Access

   Ask what information we hold and how it is used.

2. 6.2

   Correction

   Update an outdated contact or delivery detail.

3. 6.3

   Deletion

   Ask us to erase your records, subject to legal retention duties.

We may ask you to confirm your identity before acting on a request, so that no one else can access or change your records.

7. International Transfers

Machinery Company is based in Hong Kong and serves buyers worldwide, so your information may be processed outside your own country. When it is, we apply the same protections described in this policy.

1. 7.1

   Inquiries are handled by our team in Hong Kong and mainland China, through WhatsApp and email.

2. 7.2

   Delivery details go to logistics parties in the transit and destination countries only as far as needed to ship your order.

3. 7.3

   By sending an inquiry, you understand that your information will be transferred for these purposes.

8. Changes to This Policy

We may update this Privacy Policy when our services or legal requirements change. The current version is always published on this page with its last updated date shown at the top.